Learn how Escalo Pty Ltd collects, uses, and protects your personal information in accordance with the Privacy Act 1988 (Cth).
Last Updated: 10 October 2025
This Privacy Policy (Policy) explains how Escalo Pty Ltd (we, us, our) collects, uses and discloses information when you access or use our website and services, as defined in our website terms and conditions (Terms). All handling of Personal Information is carried out in accordance with the Privacy Act 1988 (Cth) (Privacy Act).
This Privacy Policy is incorporated by reference into our Terms. Capitalised terms not defined in this Policy have the meanings given to them in the Terms. By accessing or using our website or services, you agree to be bound by the Terms, including this Privacy Policy.
Payments are processed via Stripe. The Stripe Privacy Policy applies to Personal Information collected, stored and processed on Stripe‘s servers. We may also use that Personal Information for the purposes set out in this Policy and in accordance with applicable laws.
We collect Personal Information (including Sensitive Information as defined in the Privacy Act) when you access or use our website or services.
We collect information you provide directly to us through our website, services or any other method of contact.
This may include your name, email address, telephone or mobile number, and other contact details.
When you access our website or services, we may automatically collect information about your device and usage, including IP address, browser type, device type, internet service provider, mobile carrier, operating system, referring and exit websites, date and time stamps and cookies that may uniquely identify your browser or account.
When accessed via a mobile device, we may also collect device identifiers, manufacturer details, carrier information and, where enabled, approximate or precise location data (including GPS). An IP address may also be used to estimate location.
Our website uses cookies to recognise returning users and record usage history. Cookies are stored by your browser and transmitted back to our servers during subsequent visits. Cookies generally do not identify you personally.
You can disable cookies via your browser settings; however, doing so may limit website functionality.
Stripe operates under its own Cookie Policy. We are not responsible for Stripe‘s cookie practices. Concerns regarding Stripe cookies should be directed to Stripe directly.
We use Google Analytics to collect anonymous statistical data about website usage, including visitor numbers, page views, navigation patterns, system information and visit timestamps. This information cannot be used to identify you.
Google Analytics may also be used in connection with online advertising. Third-party partners may use cookies or similar technologies to deliver advertising based on your browsing behaviour.
We may use Meta Pixel (formerly Facebook Pixel) to track actions taken on our website, such as page views or link clicks. This assists with advertising measurement, optimisation and audience targeting. Cookie usage is described in section 2.3.
We are not responsible for how Meta uses your data. You should review Meta‘s terms and privacy policies before interacting with Meta services.
We use third-party payment processors to handle payments. All financial and billing information is collected and processed directly by those providers in accordance with their own terms and privacy policies. We do not store credit card numbers or bank details.
Where reasonably practicable, you may interact with us anonymously or using a pseudonym unless:
We collect and use Personal Information for the following purposes:
We take reasonable steps to protect Personal Information. Data is transmitted using secure SSL connections and stored on secure servers, including Stripe servers (where applicable) and password-protected servers located in Australia and overseas, including but not limited to Canada, the United States, United Kingdom, EU member states and Asia-Pacific regions.
By providing Personal Information, you consent to its storage in these locations.
Personal Information may be accessed by our employees, contractors and trusted third-party service providers such as hosting, technical support and communication providers.
No electronic system is completely secure. Transmission of information is at your own risk, and you are responsible for maintaining the security of your own devices and software.
We destroy or de-identify Personal Information when it is no longer required, subject to legal retention obligations.
We engage offshore developers and technical teams to assist in delivering our Services. Where Personal Information is accessed or processed by offshore personnel, we implement reasonable administrative, technical and contractual safeguards to ensure compliance with this Privacy Policy and applicable data protection laws. These safeguards include, where appropriate:
We take reasonable steps to ensure offshore personnel handle Personal Information only for authorised purposes and in accordance with our instructions. To the maximum extent permitted by law, we are not responsible for unauthorised acts or omissions of third parties beyond our reasonable control, but we actively work to minimise privacy and security risks associated with offshore development.
We may disclose Personal Information for the purposes described in this Policy to:
Our directors, employees, officers, contractors and related bodies corporate (as defined in the Corporations Act 2001 (Cth)).
Where required or authorised by law, court order or regulatory process.
We may use your Personal Information (excluding Sensitive Information) to provide marketing communications. You may opt out at any time via unsubscribe links, SMS replies or by contacting us directly.
Including consultants, contractors, analytics providers, payment processors, debt recovery agencies and advertising partners, where reasonably necessary to provide our services.
Some recipients may be located overseas. While we take reasonable steps to ensure comparable privacy protections, we are not liable for overseas privacy practices to the extent permitted by law.
Our website may link to third-party sites. We are not responsible for their privacy practices. We also operate social media pages, and interactions on those platforms are governed by the respective platform policies.
You may request access to, correction or deletion of your Personal Information by contacting us in writing. We may refuse requests where permitted by law and will provide reasons where required.
Complaints about our handling of Personal Information should be directed to our Privacy Officer. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) or relevant overseas authority.
We may update this Privacy Policy from time to time. The most current version will always be available on our website.